WATCH: Family says their brand new TV was damaged by careless FedEx delivery driver


SYDNEY:LEADING UP TO CHRISTMAS, YOU HEAR A LOT ABOUT PEOPLE STEALING PACKAGES FROM PORCHES.BUT WHAT ABOUT WHEN THOSE PACKAGES ARE DAMAGED AS THE’RE LEFT ON YOUR PORCH? SIBLINGS IN ROUND ROCK SAY A DELIVERY DRIVER WAS’T CAREFUL.. AND BROKE A BRAND NEW TV.AS KXA’S YOOJIN CHO SHOWS US, IT WAS ALL CAUGHT ON CAMERA. AFTER WORKING LONG HOURS AND LONG DAYS, JOSH RODRIGUEZ DECIDED TO TREAT HIMSELF — JOSH RODRIGUEZ: “IT WAS A 55 INCH, SAMSUNG 4K TV.”HE ORDERED IT ONLINE USING A BLACK FRIDAY DEAL.WHEN IT ARRIVED — JOSH RODRIGUEZ: “CAME OFF A LONG DAY OF WORK. I SEE THE TV. AND I SET IT UP AND EVERYTHING. OMG, IT LOOKS BEAUTIFUL. WENT TO PLUG IT IN. TURN THE TV ON, AND I’S JUST BLACK.”AT FIRST, HE THOUGHT THEY RECEIVED A DEFECTIVE ITEM. BUT WHEN HIS SISTER MONICA CHECKED THEIR DOORBELL CAMERA — MONICA RODRIGUEZ:”IT WAS MIND BOGGLING THAT THA’S HOW THEY HANDLE THEIR DELIVERIES.”THAT SOUND YOU HEAR — — IS THE BOX HITTING THE GROUND. THE SIBLINGS BELIEVE THAT IMPACT DAMAGED THE TV. MONICA RODRIGUEZ: “ARE WORKERS BEING RUSHED TO A POINT WHERE THE’RE JUST HAVING TO THROW THE PACKAGES AND GO? DO THEY NEED TO RE-ADDRESS THAT?”FEDEX SENT US A STATEMENT SAYING WHAT THE VIDEO SHOWS IS UNACCEPTABLE… AND INCONSISTENT WITH THEIR EVERYDAY PRACTICE OF DELIVERING PACKAGES SAFELY AND SECURELY. YOOJIN CHO:”SINCE THIS IS WHEN A LOT OF PEOPLE BUY GIFTS ONLINE, WE ALSO REACHED OUT TO COMPANIES LIKE UPS, THE U.S. POSTAL SERVICE AND AMAZON TO ASK ABOUT THEIR DRIVER’ TRAINING AND THEIR PROCESSES FOR FILING COMPLAINTS.” THE COMPANIES SAID MOST OF THEIR BOXES ARRIVE WITHOUT ISSUES. THE DRIVERS RECEIVE REGULAR TRAINING AND EACH COMPANY HAS A WAY PEOPLE CAN FILE COMPLAINTS. YOOJIN CHO KXAN NEWS. SYDNEY:THE COMPANIES HAVE DIFFERENT PROCESSES FOR HOW YOU CAN FILE DAMAGE CLAIMS.WE HAVE A BREAK DOWN OF THE GUIDELINES ON KXAN DOT COM. SYDNEY:AND U-P-S IS WORKING WITH FLORIDA POLICE AFTER ONE OF THEIR DRIVERS WAS ARRESTED.AUTHORITIES SAY 18-YEAR-OLD EMMANUEL REGGIN ACTUALLY TOOK A HOLIDAY JOB WITH THE DELIVERY COMPANY, ONLY TO STEAL PACKAGES.MIAMI DADE POLICE SAY THEY HAVE SURVEILLANCE VIDEO OF HIM HIDING PACKAGES IN AND UNDER DUMPSTERS WHEN NO ONE WAS LOOKING.HE WOULD COME COLLECT THEM LATER.THE JUDGE AT HIS FIRST COURT HEARING, WAS’T HAPPY.NATS: “I DO’T KNOW IF THA’S THE PATH IN LIFE YOU WANT TO TAKE, BUT I WOULD THINK NOT. I WOULD THINK YOU WOULD WANT TO GET A JOB, STAY OUT OF TROUBLE AND HAVE A NICE LIFE. GOOD LUCK TO YOU SIR.”HE NOW FACES UP TO FIVE YEARS IN PRISON. SYDNEY:PEOPLE IN ROUND ROCK HAVE A SAFE PLACE TO SEND THEIR HOLIDAY PACKAGES..THE ROUND ROCK

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17 Responses

  1. Fox Mulder says:

    That fucking hurricane of shitty fro, may have been a fucking obvious sign, that he may NOT have been the most well put together young man, who's utterly unqualified for ANYTHING that has to do with someone interfacing with customers, directly or indirectly. xD

  2. Phoenix Nimitz says:

    Check out the HAIR!!

  3. Robert Morris says:

    "He now faces 5 years in prison." He needs to face a BARBER.

  4. ŹÈÚŠ says:

    Never order a TV online

  5. Linda Birdbike says:

    Never mind the tv…what is the deal with the UPS guys hair???

  6. Cheap Shot says:

    🤡🤡🤡🤡🤡

  7. Plant Planet Earth says:

    1:59 Troll called. They had their hair stolen and they want it returned.

  8. jimmy smyth says:

    This is news? Great job KXAN we are all so well informed. Just return the TV and quit your bitchnig

  9. The Truth says:

    Lol. You ought to see how they're treated in the hub before they even get on the truck. Stupid busybodies

  10. Frank Wells says:

    FedEx Ground drivers are contract drivers last I heard. They don't get paid much.

  11. Mario Guillen says:

    No man your shit got damaged before that I promise you

  12. Mario Guillen says:

    Plus those stupid ring bells are loud ass shit. Congratulations peice of shit u got what u wanted ur stupid video to go viral

  13. mtmiller1210 says:

    The merchandise gets treated worse at the sorting and loading hubs. I know a few Fedex drivers, and FedEx puts such unrealistic high demands on the their
    delivery times and package amount it's damn near criminal. They average 175 to 210 deliveries a day while trying to get through traffic, avoiding crappy drivers
    and handling a wide delivery area.

  14. Asian Avenue says:

    What happen if the tv got stolen and find out the tv is not working 😂😂😂😂

  15. Asian Avenue says:

    2:23 same judge recognizing classmate https://youtu.be/wSN8L2SrZOg

  16. Stanford Walker says:

    YES they are over worked and rushed.

  17. Butternutter 98 says:

    I have accidentally dropped TVs harder than that and the styrofoam inside protected it just fine. An impact would not cause that type of damage

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