Security and Walmart and Amazon Home Delivery Services

Welcome back. Now have you ever wanted
food just to, you know magically appear in your fridge? Wouldn’t that be amazing?
Like, so much, I think about it all the time. As a parent I’d be like “Oh please someone do the shopping”. It would be so nice. Well we can
actually have that, I mean it sounds far-fetched but it is actually already a
reality in some parts of America because Walmart has rolled out its direct to
fridge delivery service. But there’s this idea – are we sacrificing privacy for
convenience? So to discuss this we’re joined by the CEO of Calamity Monitoring
Daniel Lewkovitz. Thank you for joining us this morning Daniel.
I mean, I think this sounds great in theory, but the idea of someone being
in my home when I’m not there? How would it work exactly?
Well the way they’ve designed the system is that you put an electronic lock that
they supply, on your front door so when the delivery person turns up with all of
the groceries, they have an app on their phone that will unlock your door and
then they can let themselves in whether or not you’re at home and presumably
you’re going to be at work or you’re too busy to do the shopping yourself. Now
they’re already aware that people are going to have serious security concerns,
so the delivery people actually wear a camera on their body that records
everything they do. So not only will that show that they didn’t steal anything,
that they didn’t let the cat out, but it also protects the delivery people
against accusations of theft and so forth. So this is how they’re managing
the risk and then of course once they leave, they don’t have the ability to
open your door again so there’s no danger of them coming back after hours.
[David] But still it’s super creepy right? I’m watching that screen then going “yeah that’s still
weird” I mean we’re not say anything I know that Amazon are now droning things
in America. We’ve not seen anything so, I guess, invasive before. Well Amazon
actually had a similar thing which they called Amazon Key and so you can have the
ability to have an Amazon delivery person come in and drop things in and
they even also have a facility now where they can deliver things to the boot of
your car. So certain cars in America can be remotely open by Amazon and it’s
probably not so useful here because a lot of us catch public transport to work
but if you drive to work and you leave your car parked out the front it can
work. The interesting thing is though as you said a lot of people are really
sort of weirded out by the idea of having strangers in the house but
there’s an interesting paradox in security that a little bit of risk can
actually make you safer. Because it makes you think about it. So if I could give an
example, let’s say you go to a water park. Now we know that children can drown in
an inch of water, but every year you hear these tragic stories about
someone who took their eye off the kid just for one minute and that happened.
Whereas if the water was eight feet high and it’s rushing and it’s roaring
and it’s dangerous and scary, you’re going to spend a lot more attention keeping an eye on the kids.
So it’s this strange paradox where more risk makes you safer.
Or for example imagine how much slower you’d drive if you knew the seatbelt and
the brakes in the car weren’t working. So if you know that you’re going to have a
stranger coming into your house to put your groceries there, you’re probably
going to put your valuables away you’re gonna have cameras and alarm systems
installed and monitored in the house, you may even tidy up the fridge to create a bit of space for them
[Allison] well I was actually going to one ask, will they do
that for you? Because I mean I love the idea of having groceries delivered to my
fridge, but they’re gonna open that fridge and there ain’t no room to put
them. Will they throw out my old food and… this is an idea, yeah yeah
We’re going to turn the fridge into the Magic Pudding and it’s always magically
refilled with food but it’s essentially a high-tech version of, you
know leaving an esky on the front porch for the groceries. The thing I love is that
there’s going to be a bunch of millennials who are going to think
they invented the idea of having milk delivered to your house on a Tuesday. Never heard of a milkman? Will Woollies or Coles, I mean we do a
Woolies delivery once every couple of weeks, sometimes just to help out with
the house. But they come to my front door they’re not gonna put the stuff away. Will
one of the companies here, the big companies here pick this up do you think?
Well it’s interesting there’s gonna be a competition and a race for who controls
the front door. Because if you have an Amazon lock on your front door Walmart
may not be able to deliver and vice versa. So that’s gonna happen in America.
Whether it happens here is difficult to say because we don’t have the market
size and also our fuel prices, our labour prices here are a lot more
expensive than America, so there’s a commercial question of would people be
willing to pay an extra $25 to have things delivered in-house? I’m not so
sure about that but as delivery evolves and as people expect to be able to order
things online so that they can spend more time at work on Instagram or doing
all the important stuff they’re gonna be [Allison] Great insight into what you do at the office by the way Every day absolutely, but so will see
more delivery technology and you know as you said, drones and things like that so
I think this is just a natural progression of it. But the market forces
will drive that and see what happens and hopefully it happens in a really secure
way that actually gives people peace of mind. Great. Anyone can come and fill in
our fridge and clean it out for us that’d be great!
Still to come half of children out there think humans will live on Mars.

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