How To Create And Send Return Shipping Labels || Shopify Help Center 2019

Sometimes items need to be returned and refunded
to your customers. With Shopify, the return process is streamlined. Learn how to create and send return labels
to your customers in this video. If you haven’t yet, consider adding information
about returns to your refund policy in your Shopify store. Check out the link below for more details
on where to make these changes. Return labels can be created for orders shipping
within the United States using USPS. Return labels are not available for international
orders. The cost of a shipping label depends on how
far the package is going, how much the package weighs, and how quickly it needs to get to
its destination. To create a return label, start on your Shopify
admin. Click “Orders”. Select which order you’d like to create
a return label for. On the order details page, click “More actions”. From the drop-down menu, select “Create
return label”. Here, you see the details for the return label. By default, the “Return to” address is
your shipping origin. Your “Shipping origin” can be found by
clicking “Settings” and opening “Shipping”. You see the address at the top of the page. Back on the label details page, click “Edit
address” and make any changes if needed. Under “Expected package”, select a package
size from the drop-down menu. To create a new package size, check out the
link below for details on where to make these changes in your shipping settings. In the “Expected weight” field, enter
the expected weight of the product and package combined. For example, this order contains two t-shirts
and one yoga ball, but the customer is only returning one t-shirt. By default, the system includes the weight
of all items in the order and the selected package. You have to make a manual adjustment if only
part of the order is being returned. In this example, only one t-shirt is being
returned. The expected package weighs 0.1lbs and the
t-shirt weighs 0.1lbs for a total of 0.2lbs. When the customer ships the item, the shipping
carrier weighs and measures the package to determine the final cost. Return labels use a technology called “Pay
on scan”. This means that the shipping carrier weighs
and measures the package when they receive it, and then calculates the cost. The cost of a return label is only added to
your Shopify account after the carrier scans the package. Your account is charged when you reach a billing
threshold that’s determined by your current Shopify plan. Next, select a shipping method. Under “Label summary” you see where the
package will be returned from, along with the expected cost of the label. When you’re ready, select “Create return
label”. Now that the return label’s been created,
you can send it to the customer in two ways. To send an email with a link to the label,
confirm the customer’s email address, then select “Email customer”. You can preview the appearance of the email
by selecting “Preview email”. You can also click “Copy link” and send
the label to a customer in a direct message or any other form of communication you choose. When you’re finished, select “Done”. If you ever need to resend a return label,
open the order and click “View details” under “Return label”. From here, you can resend the email or copy
the link as outlined before. It’s important to note that return labels
don’t expire, and cannot be voided, however you aren’t charged for any unused return
labels. For more videos on how to grow your business,
subscribe now! If you still have questions, comment below
or contact the Shopify support team directly.

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